Execute on a Strategy of Differentiation. Retain Your High-Value Roaming Customers.Your customers are traveling more and more, and their expectations for flawless roaming service are higher than ever. This means that you need to be able to fully influence their experience when they’re not at home.
Delivering Differentiation and Retaining Roamers
The Customer Experience Imperative: Delivering in a Roaming Context
- Engage customers at each roaming touch point
- Segment offerings for Millennials, Facebook Fanatics, Sky Warriors
- Ensure high availability of high-quality service
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